Continental Kid is dedicated to making your travel hassle-free. Our goal is for you to receive your purchases as ordered. Once in awhile, something may not work out the way you expected.
If your order arrives and an item is missing, we will replace the missing item with no additional shipping charges. If your order arrives and an item is damaged, please follow our return procedures, and we will send you a replacement with no additional shipping charges. If your order is not waiting for you upon your arrival at your travel destination, we will refund your shipping costs in addition to a 25% refund of your Ship Ahead order. If your order is lost during shipment prior to arriving at your hotel, we will either overnight another order at our expense, or you may cancel the order.
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