At Continental Kid, your complete satisfaction is our goal. However, if our merchandise does not meet your expectations, we offer the following return options:
If your order arrives and an item is missing, we will replace the missing item with no additional shipping charges.
If your order arrives and an item is damaged, please follow our return procedures and we will send you a replacement with no additional shipping charges.
If your order is not waiting for you upon your arrival at your travel designation, we will refund your shipping costs in addition to a 25% refund of your Ship Ahead order.
If your order is lost during shipment prior to arriving at your hotel, we will either overnight you another order at our expense or you may cancel the order.
Unless damaged in shipment, PERISHABLE ITEMS ARE NOT RETURNABLE.
All nonperishable merchandise with an invoice and returned within 60 days of purchase will receive a full refund at the original price in the original form of payment as long as the return verification system is followed. Shipping charges are not refundable. If using a gift receipt, you will receive a refund in the form of a Merchandise Credit.
A copy of the invoice must be included with all returns. If merchandise is returned without an invoice, you will be issued a Merchandise Credit based on the current price(s) of the merchandise.
Continental Kid uses a return verification system. All returns must be authorized in advance by contacting our Customer Service Department at 1-800-813-3154 or (312) 893-5591 to receive a Return Authorization Number. You will need to enter the Return Authorization Number on the Return Shipping Label which is included in your order. NO PACKAGES WILL BE ACCEPTED WITHOUT THE RETURN AUTHORIZATION NUMBER.
Return the items in the same packaging in which you received them. Otherwise, ship the items in a protective box or padded mailer envelope via U.S. mail or UPS. Insure the package and obtain a delivery confirmation.
All non-perishable items must be returned complete, in unopened packaging and include all original parts, instructions, and documentations. The amount your account is credited will be reduced for any missing parts, damaged packaging or missing accessories. Any items which have been physically or cosmetically abused will be refused for credit. Apparel must be returned unwashed and unworn with all original sales tags attached.
Please remember, all colors vary slightly from one computer monitor to another. Consequently your item may not be the identical color that you selected at the time of purchase.
Send returns to:
Continental Kid
Attention: Returns
9323 Inlet Drive
McCordsville, IN 46055
Our Customer Service Department can be contacted:
Monday through Friday from 9:00 a.m. to 5:00 p.m. EST
Telephone: 1-800-813-3154 or (312) 893-5591
Fax: (312) 893-5613
Email: customerservice@continentalkid.com
| 
Hot Deals