Shipping Guarantee

Continental Kid fully guarantees all merchandise shipped to you.  For your safety, orders over $100 will require a signature upon delivery.   If any items are lost or damaged during delivery, we will replace them at no additional cost to you.

UPS and Federal Express

UPS will deliver to P.O. Boxes but does not deliver or pick up shipments on Saturdays, Sundays or holidays. Federal Express will not deliver to P.O. Box addresses.

Shipping Charges

Continental Kid values you as our customer.  Shipping charges are calculated by the packaging costs, the weight of the order and the delivery method.  There are no additional handling or convenience charges applied to your order.

At Checkout, shipping charges will be calculated and shown on the Order Summary.  Are you

shipping to mulitple addresses? There are no hidden or additional charges. Each package is still based on packaging, weight and carrier.

Undeliverable or Refused Orders

A fee of $10.00 in addition to the return shipping fee to Continental Kid will be assessed if an order is refused delivery or is undeliverable.

Address Correction

A fee of $10.00  will be assessed if the customer enters incorrect shipping or destination information at checkout which requires Continental Kid or any carrier to make corrections.

Backorders

Continental Kid maintains a large and frequently changing inventory of merchandise available for sale.  Many of our items are available in limited quantities.  Consequently we do not guarantee that an item displayed on your initial visit will always be available.  We make every effort to remove unavailable items from the website but reserve the right to make merchandise changes without prior notice.

If you have ordered an item that is out of stock, that item will be placed on a “Backorder Status.”  The rest of your order will be shipped on schedule.  You will receive an email notification that a specific item has been placed on backorder and Continental Kid will attempt to provide you with an estimated delivery date.   Since shipments of backordered items vary between our many vendors, you have the option to cancel that item from your overall order.

You will not be charged for that particular item until it is ready to be shipped to you.  Once we receive the merchandise, we will ship it to you by your previously selected method unless you contact us to arrange another method.  We will send you an email to let you know the item is on its way.