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FAQ

Placing An Order:

• How do I open an account?
• How do I place an order?
• How do I change an order while shopping?
• How do I remove items from my shopping cart?
• How do I check out?
• Is sales tax charged?
• What are my online payment options?
• How soon will my credit card be charged?
• How do I cancel an order once it has been placed?
• What if an item is backordered?

 Shipping:

• How do I ship to PO Box addresses?
• What are the shipping charges?
• How do I ship to multiple addresses?
• How soon will I receive an order?
• How do I track an order?

 Once Your Order Has Arrived:

• What if an item is missing in the order?
• What if an item arrives damaged or defective?
• How do I make a return?

 International And APO/FPO Shipping:

• How do I ship internationally?
• How do I ship to APO or FPO addresses?
• Are import duties/taxes charged on international shipments?

 Gift Services:

• How do I purchase an e-gift certificate?
• How do I have my items gift wrapped or boxed?
• How do I include a gift message?

  Customer Service:

• How do I join the Travel Club?
• How do I submit a special request or suggestion?
• How do I contact Customer Service?

 Product Information:

• Product Recalls
• Our Commitment to Quality
• Warranty Information